Hepburn Bathhouse and Spa

Important Announcement: COVID-19 Update

17 Sep 2020
By Hepburn Bathhouse & Spa
Media Release

This page contains important information regarding your visit to the Hepburn Bathhouse & Spa and associated properties including the Hepburn Spa Retreat, Hepburn Springs Escape and Hepburn Pavilion Cafe.

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UPDATE: 27th October 2020 2:10pm

Melbourne... You've earned this!

From Monday 9th November, restrictions between Regional Victoria and Metro Melbourne will be lifted. We look forward to welcoming you back to our amazing part of Victoria.

It's time to indulge!

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UPDATE: 15th September 2020 3:55pm

Regional Victoria... Yes you can!

We are excited to announce that bookings for this weekend (19th September onwards) are now open for Spa Experiences, Accommodation and Private Bathing for Regional Victorians.

Step into luxury with an indulgent massage experience, weekend escape and some me time with a pure 100% mineral private bath.

Book online early to avoid disappointment.


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UPDATE: 4th August 2020 1:24pm

Sadly, we’re temporarily closed until further notice. Let’s use this time to reconnect with those important to us.

As per the latest state government announcement made yesterday, from 11:59pm on Wednesday, regional Victoria will return to Stage 3 “Stay at Home” restrictions.

We’ll be temporarily shutting our doors from close of business this Wednesday, 5th August 2020.

These restrictions and the closure of the Hepburn Bathhouse & Spa will remain in place for six weeks, or until further advised by the State Government.

For full info, please refer to our website and check your email inbox for updated advice.

#besafe #reconnect

 

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UPDATE: 7th July 2020 5:50pm

We deeply regret that due to the recent announcement by Victorian Premier Daniel Andrews on the 7th July 2020, all Metropolitan Melbourne and Mitchell Shire visitors and guests to Hepburn Bathhouse & Spa, Hepburn springs Escape and Hepburn Spa Retreat villas, are required to stay home and help play a part in preventing the spread of COVID-19.

Please be assured, there will be no penalty to guests who have current bookings with our businesses.

We ask that guests consider rescheduling their visit to our lovely part of Victoria and if required opt for a Gift Voucher (valid for 3 years) to enjoy your experience after this period of lockdown.

What does this mean for you?

  • Your stay can be rescheduled or redeemed at a future date as a Gift Voucher (valid for 3 years)
     
  • We will reach out to you... We are working our way through upcoming bookings and will be in touch over the next 48hrs with those bookings in the immediate days being our first priority.
     
  • If your booking is beyond this week, we will be in touch as soon as possible.
     
  • If you need to contact us, please email reservations@hepburnbathhouse.com with details being: Full Name, Email Address, Postcode, Contact Number and Booking Number. We will respond as soon as possible.
     
  • Do not be concerned if you do not receive an immediate response, your email will ensure there is no penalty at all during this time for cancellation within the normal terms.
     

We thank you for your understanding, patience and respect to our staff during this time. 

Kind regards, 
Hepburn Bathhouse & Spa Management.

TripAdvisor Panel

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