Manage My visit

Effortless. Flexible. Designed for you.

Your time is precious—so we’ve created a self-service hub that puts convenience at your fingertips. Streamline your Hepburn experience with quick, simple tools tailored to your needs.

What can you do?

• Log in to your Guest Portal to reschedule or cancel with ease.
• Enjoy instant confirmations and automated refunds (where applicable).

• Need extra help?
• Use our Guest Services Request Form for:
  • Rescheduling complex bookings
  • Cancelling and refunding inside or outside policy
  • Redeeming gift certificates or bathing passes
  • Reporting lost property
  • Sharing post-visit feedback