faq

terms & conditions privacy policy faq

As The Bathhouse and Sanctuary are public bathing areas, you will need to bring swimwear. We also suggest you bring slip on shoes and a water bottle. There are water taps in the Bathhouse to fill up your water. If you have booked The Sanctuary, a robe, towel and locker will be provided.

If you have booked the Bathhouse, you can bring your own towel and robe, however there is also the option to hire robes, towels and lockers when you arrive.

We offer a range of spa experience packages including our always popular Day Retreat Package which can be purchased as a Gift Voucher. Alternatively, we offer gift vouchers of a monetary value which can be put towards an experience of your choosing.

To fully relax and enjoy your experience at the Hepburn Bathhouse & Spa we recommend you arrive 15 mins before your scheduled appointment time. This will allow you time to change and complete any pre treatment evaluations that may be required. This information allows your therapist to personalise your experience.

Because we know how important it is to unwind and relax we offer check-out by 11am, allowing you to enjoy a leisurely morning before departing. An extended 1pm check-out may be available, subject to availability. Please note a $75 fee applies.

The Hepburn Bathhouse & Spa is wheelchair friendly with ease of access provided. Our main Bathhouse is wheelchair friendly, water wheelchair and ramp are onsite to be utilised. Please advise reception when booking based on your needs. Please note: Due to the natural terrain, villas and accommodation sites are not wheelchair accessible.

A 100% charge will apply for all Bathhouse, Sanctuary and Spa Experience bookings cancelled with less than 48 hours’ notice.

A 100% charge will apply for all accommodation bookings cancelled with less that 7 days’ notice.

Children are welcome in the Bathhouse but must be fully supervised in all areas by a responsible adult. A minimum age of 16 years is required for entry to The Sanctuary and The Spa.

We offer our products for sale both at Hepburn Bathhouse & Spa and online on our website at Shop Hepburn Products

What to expect

Open every day of the year except Christmas Day & Good Friday.

On Public Holidays, School Holidays and during peak trading periods our peak prices apply. Prices subject to change without notice.

Hepburn Bathhouse

Mon to Thu: 9:00AM – 7:00PM

Fri & Sat: 9:00AM – 9:00PM

Sun: 9:00AM – 7:00PM

The Pavilion

Café

Mon to Fri 10:00 am – 3:30 pm

Sat to Sun 10:00 am – 4:30 pm

Please Note: All facilities are closed Christmas Day and Good Friday.

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